Best Service Department

We continue the section of stories dedicated to the large and professional LOZOVA MACHINERY team. You have already learnt about the best Sales Department. And today, as promised, we will talk about the Service Department.

It is common knowledge that the smooth operation of even very high-quality machines largely depends on service and technical support. That is why the Service Department plays a huge role in the activities of LOZOVA MACHINERY. 

The main task of the Department is to organize the commissioning of equipment supplied by the Company, as well as to train the consumer’s personnel in operating rules, to carry out warranty repairs in the shortest possible time. Everyone is well aware of the negative consequences of equipment downtime during the season. Therefore, the highest requirements are imposed on the work of this Department.

 

The Department is headed by Oleksandr Shepel. Despite enormous workload, he will always find time to help, consult his colleagues, including those from other departments. It is difficult to find him in his office, as he is either responding to the situation with the client, or he solves many other issues to improve the work of the Service Department. Responsibility, restraint, professionalism and a constant positive attitude – these are the words, with which you can describe the real Head of the Service Department.  Oleksandr has been the Head of the Department since 2019. During this period, it can be seen with the naked eye that the LOZOVA MACHINERY Service Department is actively developing: the engineering and technical potential has improved, the efficiency and functionality have increased. And this, by the way, was repeatedly noted by the agrarians themselves.

Putting the equipment on the farm is only the beginning of cooperation with the client, since support, repairs, and modernization are also required. And this difficult front of work is undertaken by a fantastic five of the best engineers for the organization of operation and repair: Oleksandr Achkasov, Maksym Zahoruiko, Artem Zhonnyk, Ruslan Nesterenko, Valerii Petrenchuk and Pavlo Chvertak.

 

The list of their daily work includes putting new equipment into operation, consulting farm employees on the performance and maintenance of the machine, as well as training machine operators to work with the units. They carry out operational trips at the request of clients to different parts of Ukraine. LOZOVA MACHINERY actively participates in specialized exhibitions: AGRITECHNICA, GRAIN TECHNOLOGIES, AGRO, etc. The Company always impresses visitors with its large-scale exposition. Service engineers assemble and prepare the equipment for demonstration.

 

What can be definitely said about engineers’ work is that it is free from the routine. Their day begins early in the morning, when they receive an assignment from the service coordinator, and often ends late in the evening, when all people already drink hot tea, getting ready for bed. After all, farmers have no “day off” or “end of a working day” concepts. When the field season is in its full swing, when the equipment is often overloaded, when the work is going on around the clock, the LOZOVA MACHINERY Service Department is set to work in the same mode. Engineers try to eliminate the arising malfunctions as quickly as possible and enable the client to carry out the work according to the plan and on time. Every day you have to work in all weather conditions.

Liudmyla Kasilova, Project and Program Manager in the field of material production, brings harmony and order to the men’s team. She undertakes organizational matters. When engineers are in the field, she oversees the process in the office to ensure that every contract, commissioning certificate or business trip is in order.

There are a lot of clients in the Company, and everyone needs urgent help, so engineers often have to go on business trips, work on weekends, and sometimes in the night time. Working conditions are not always comfortable. The guys work both in the cold, and in the slush, and in the heat. Still, every employee of the LOZOVA MACHINERY Service Department is a professional in his sphere and never gives in to panic. Thank you very much, each of you! After all, what you are doing is tremendous work and dedication!